Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Plumstead

At Flowers Plumstead, we pride ourselves on delivering beautiful, fresh flowers to households and businesses throughout Plumstead and surrounding areas. As your trusted local florist, customer satisfaction is at the heart of everything we do. Each bouquet is hand-crafted with care, ensuring the highest quality and freshness upon delivery.

Damaged or Faulty Flowers On Arrival

We understand the disappointment if your flowers arrive damaged or not as expected. In the unlikely event that your flowers are damaged on arrival, or there is a noticeable fault, please notify us as soon as possible after receiving your order. To help us resolve the matter swiftly, we recommend providing a description and, if possible, a clear photo of the issue. This allows us to address any problems promptly, ensuring your satisfaction with our service.

Flowers Freshness Window

Your bouquet should remain fresh and vibrant for at least five days from the time of delivery, providing it is cared for according to our provided instructions. If your flowers do not meet this standard of freshness, please let us know within this five-day window. We want every customer experience to be positive and uphold our commitment to delivering only the freshest blooms in Plumstead.

Refunds and Replacements

Your happiness matters to us. If you are not satisfied with the quality or freshness of your flowers, or if your order arrives damaged, we offer two resolution options: a full refund or a replacement bouquet of equal value. Please contact us within five days of delivery so we can review your concern and, where appropriate, process your refund or arrange for prompt redelivery. Refunds are issued via the original payment method after verification. Our goal is to ensure that every recipient enjoys the best from Flowers Plumstead.

How to Make a Complaint

If you are unhappy with your purchase, our service, or have any concerns about your experience with Flowers Plumstead, we are here to help. Simply reach out to our team with the details of your issue. Your feedback is important to us, and we take every complaint seriously as part of our commitment to continual improvement. We aim to resolve all complaints quickly and courteously, striving for a fair and satisfactory outcome every time.

Trusted Local Florist Serving Plumstead

Our customers are at the centre of our business, and our reputation as a reliable local florist is something we value highly. We serve both residential and business customers in Plumstead and nearby areas, always prioritizing fresh flowers and attentive service. Thank you for choosing Flowers Plumstead. We look forward to bringing joy and beauty to your special moments with each delivery.