Key Terms & Conditions for Ordering Flowers Online in Plumstead

Flowers Plumstead: Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Flowers Plumstead, your local and online destination for fresh and vibrant flower delivery throughout Plumstead and the surrounding areas. These Terms & Conditions govern your use of our e-commerce platform and outline the rights and responsibilities of both you, the customer, and us, Flowers Plumstead, relating to all orders placed for online flower delivery. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. We sincerely encourage you to read through this document carefully before making a purchase.

These Terms & Conditions apply to all customers within Plumstead and its nearby regions. Please note they create a legally binding agreement between you and Flowers Plumstead.

Ordering Process

We aim to make your online ordering experience as seamless as possible. The process for purchasing flowers online with Flowers Plumstead is as follows:

Product Selection: Browse our range of flowers and arrangements available for delivery to Plumstead and the local area. Select the item(s) you wish to purchase, carefully reviewing descriptions and any applicable options (such as size or colour).
Personalisation: Where available, you may customise your order (such as adding personalised messages, selecting delivery dates, or choosing special wrappings).
Add to Basket: Add the desired product(s) to your shopping basket. You may view, amend, or remove items from your basket before proceeding to checkout.
Checkout Process: Once satisfied, proceed to checkout. You will be required to provide delivery details, recipient information, and any special instructions.
Order Confirmation: Before finalising, review your order summary and verify all details. Orders can only be amended or cancelled per our cancellation policy below.
Placing the Order: Complete your purchase by submitting the order. You will receive an on-screen confirmation, and an order summary will be displayed. Once payment is processed, a confirmation of your order will be sent via email or through your online account (where applicable).

We recommend double-checking all information provided, especially delivery addresses and contact details, to avoid any delay or difficulty in delivering your flowers. Flowers Plumstead reserves the right to reject or cancel any order under circumstances detailed below.

Payments

Flowers Plumstead accepts a range of secure payment methods. Accepted payment options may include, but are not limited to, major credit and debit cards, and other secure online payment gateways as indicated during checkout. All prices displayed on the website are inclusive of VAT (where applicable) and are in British Pounds Sterling (GBP).

Payment must be made in full at the time of order. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to Flowers Plumstead, we will not be liable for any delay or non-delivery and reserve the right to cancel your order.

Flowers Plumstead will take reasonable care to ensure that your payment details are secure. However, except in cases of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the website.

Order Acceptance and Delivery

Upon final completion of your order and successful receipt of payment, you will receive an order confirmation. Acceptance of your order and the formation of a binding contract between you and Flowers Plumstead occurs only when the order confirmation is sent. We reserve the right to refuse or cancel any order prior to delivery if, for example:

Products become unavailable due to unforeseen circumstances or insufficient stock.
There are errors in product pricing or description.
Delivery restrictions apply to certain areas outside Plumstead or nearby regions.
Your payment is not successfully processed.

If we are unable to fulfil your order, we will inform you as soon as possible and any payment made will be refunded in full, using the original payment method. Our flower arrangements are subject to seasonal availability. In the event that certain flowers or products are unavailable at the time of your order, we reserve the right to substitute with similar items of equal or greater value while ensuring the overall style and appearance of the arrangement is maintained.

Delivery is available throughout Plumstead and the surrounding areas. Non-local deliveries may be subject to additional charges or different timelines, details of which will be provided at checkout or upon request. Delivery timeframes presented at checkout are estimates, and while every effort will be made to deliver as requested, Flowers Plumstead cannot guarantee delivery dates or times.

Cancellations and Amendments

You have the right to request a cancellation or amendment to your order at any time prior to your flowers being prepared for dispatch. Due to the perishable nature of our products and the bespoke nature of floral arrangements, it is best to contact us as soon as possible if you wish to amend or cancel your order. Once your order has entered preparation or has been dispatched for delivery, cancellations or changes may not be possible.

For non-perishable goods (such as vases or gift items), you may have additional statutory rights under the Consumer Contracts Regulations. In all scenarios, please refer to our Returns & Refunds policy, available on our website or upon request, for full details on cancellation, amendment, and returns procedures.

Refunds for cancelled or amended orders, where eligible, will be processed promptly using the original method of payment. Flowers Plumstead reserves the right to deduct any direct costs incurred (for example, preparation that has already begun) if a cancellation request is received after certain stages of fulfilment.

Refunds and Returns

Due to the highly perishable nature of flowers, we regret that returns are typically not possible, unless the products are faulty, damaged, or not as described. If you believe that your flowers have arrived in unsatisfactory condition, please contact us immediately. We may require a photograph of the delivered items and details of the issue in order to investigate and resolve the matter efficiently.

Where a refund or replacement is justified due to damage, unsuitability, or error on our part, we will strive to resolve the matter promptly. Our liability is strictly limited to the price you paid for the affected items and the cost of any agreed delivery charges.

Product Descriptions, Substitutions, and Availability

We make every effort to portray and describe our flowers, bouquets, and arrangements as accurately as possible. However, natural variations do occur, and as flowers are living products, there may be slight differences in colour, size, or appearance. Product imagery on our website is for illustrative purposes only. All items are subject to availability.

In the event that a specific flower or plant in your chosen arrangement is unavailable, we reserve the right to substitute with an alternative of similar style and value, while maintaining the overall appearance of the bouquet. We will endeavour to notify you of significant substitutions or changes where practicable.

Your Responsibilities

It is your responsibility to ensure that the recipient’s address and contact details are correct, and that someone will be available to accept the delivery. Flowers Plumstead cannot be held responsible for failed deliveries or delayed deliveries due to incomplete or inaccurate information supplied by you.

Where possible, please provide an alternative contact or delivery instructions if the recipient is unlikely to be at the address during typical delivery hours.

Liability and Force Majeure

Flowers Plumstead will not be liable for any indirect, special, incidental or consequential loss or damages, including, without limitation, loss of profits, revenue or data arising in contract, tort or otherwise from:

Any failure to fulfil or delay in delivery due to unforeseen circumstances beyond our reasonable control, including natural disasters, adverse weather, industrial action, failures of postal or courier services, or supply shortages.
Customer or recipient not being present to receive the order, or not following care instructions supplied for the flowers.
Minor substitutions or changes to flower composition due to availability, so long as the value and style is broadly maintained.

Our aggregate liability to you in respect of any contract for the purchase of goods and services shall not exceed the total amount paid for those goods and services.

Use of Website and Intellectual Property

All content included on the Flowers Plumstead website, including but not limited to logos, imagery, text, design and graphics, is the property of Flowers Plumstead or its partners. The website and its contents are intended solely for personal, non-commercial use by visitors. You may not copy, reproduce, publish, distribute or exploit any content without our prior written consent.

Privacy and Data Protection

Flowers Plumstead is committed to protecting your privacy. We process personal data in accordance with applicable UK data protection laws. Please consult our Privacy Policy for details on how your information is collected, used, and safeguarded. By providing personal details and using our online flower ordering service, you consent to such processing.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract or dispute arising in connection with them, shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

Flowers Plumstead reserves the right to revise these Terms & Conditions at any time, and any changes will be effective immediately following publication on the website. It is your responsibility to review these terms periodically for any updates. Continued use of our website and services after any changes constitutes acceptance of those changes.

Contact and Customer Support

If you have any questions regarding these Terms & Conditions, your order, or require assistance regarding your experience with Flowers Plumstead, our customer care team is available to help during normal business hours. Please visit our website for opening hours and details on how to get in touch.

Note: These Terms & Conditions apply to all online flower delivery customers within Plumstead and the neighbouring areas. Thank you for choosing Flowers Plumstead for your floral needs.